Amazon account management removes the daily operational load inside Seller Central. Performance notifications, unresolved cases, suppressed listings, catalog changes, and policy messages compete for attention. Without a daily owner, issues remain open and decisions are made without a complete view of the account.
We take responsibility for that operating layer while you retain ownership and commercial control. Each Seller Central task gets a named owner, a documented reason, and a clear next action, so your team spends less time chasing platform issues.
Amazon account management covers daily work inside Seller Central. We monitor account health and notifications, maintain the case log, investigate listing problems, coordinate approved catalog corrections, and prepare the monthly report. We document what changed and what still needs your decision.
The service does not combine every Amazon discipline into one vague promise. Advertising campaigns belong in Amazon PPC management. Unauthorized sellers and intellectual property issues belong in Amazon brand protection. Forecasting and FBA stock planning belong in Amazon inventory management. Deeper commercial interpretation belongs in Amazon analytics and reporting. New registrations use our Amazon account setup service. European tax registrations and filings are handled through EU VAT compliance, while a suspended account requires account reinstatement. You can compare the full scope on our Amazon services page.
You keep control of commercial decisions:
We take responsibility for the recurring Seller Central work:
The Seller Central account remains yours. We work through named user permissions and never take ownership of the primary user.
Account health is not one number. Order Defect Rate reflects orders associated with negative feedback, claims, or chargebacks. Late Shipment Rate shows whether merchant fulfilled orders leave after the expected ship date. Valid Tracking Rate reflects whether eligible shipments carry usable tracking information. Cancellation Rate shows how often a seller cancels merchant fulfilled orders before shipment. Account Health Rating brings policy compliance signals into a broader view of risk.
We review these measures in context rather than treating a dashboard color as the whole explanation. A movement can come from a specific order, a workflow failure, incorrect handling time, missing tracking, or a policy complaint. We identify the event, preserve the evidence, correct the process, and work from the requirement displayed in your account and the related Amazon notice.
The free audit takes 48 hours. It is a review before commitment, not the start of daily management. We examine the account structure, current health signals, unresolved cases, catalog issues, and the operating responsibilities that appear to have no clear owner. You receive the findings and can decide whether the service is appropriate.
If you proceed, the operational handover takes 3 to 5 business days. During that period we confirm named user access, identify approval boundaries, collect the relevant operating documents, review open cases, and agree the first priorities. We do not promise a performance result during handover.
During the first week of active management, we establish the daily review routine and organize the case log. In the second week, we work through listing and catalog issues that have enough evidence for action. In the third week, we document recurring causes and assign preventive steps. By the end of the first 30 days, you have an operating record, a clear list of unresolved risks, and a monthly report that separates completed work from decisions still waiting on Amazon or your team.
A Seller Support case helps when the problem is specific, the requested correction is clear, and the evidence matches the request. Before opening a case, we collect the relevant ASINs, order identifiers, screenshots, files, prior case references, and the exact result being requested. We then keep the thread focused and record each response.
A poorly prepared case can create more work. Duplicate cases split the history, and premature escalation can return the issue to the beginning. We escalate when the existing record supports it, not simply because the first answer was inconvenient.
With approval and adequate source material, we can correct titles, bullet points, backend keywords, descriptions, images, and variation relationships. The work starts with the current contribution and the evidence available for the requested change. After submission, we check whether the contribution is accepted and whether the customer facing detail page reflects it.
We do not change price, brand identity, product category, or a material product claim without your approval. A catalog edit can affect indexing, variation structure, suppressed attributes, or the content Amazon selects from competing contributions. We record the reason, preserve the previous value, and avoid bundling unrelated changes.
A US brand entering Europe adds operational layers even when parts of the account experience are connected. Marketplace settings, customer expectations, fulfillment choices, policy notices, and catalog contributions can differ by country. The team must know which decisions are global, which are marketplace specific, and which require local evidence or specialist advice.
We keep marketplace issues separated in the case log. Tax registrations, filings, and country specific compliance move to the appropriate specialist and, where relevant, to our EU VAT compliance service.
We ask for named user access matched to the agreed scope. Work may require account health, case, catalog, report, and settings permissions. We do not request access the service does not need.
We do not ask for the password to your primary Seller Central user. Separate access creates a clearer activity trail, allows permissions to be reviewed, and lets you revoke a user without changing ownership of the account. At handover, we explain which permissions support which tasks so your team can make an informed decision.
Account management is not a substitute for reinstatement when selling privileges are already suspended. It is not a substitute for PPC management when the only problem is campaign structure or advertising efficiency. It cannot create demand for a product that customers do not want, and it cannot replace product, pricing, or sourcing decisions that belong with the brand.
If the issue is a European tax registration, filing, or country specific obligation, it is handled as compliance work. We identify work outside account management rather than hiding a separate project inside the monthly scope.
The monthly report explains the work completed in Seller Central, the status of open cases, account health observations, approved listing changes, and unresolved items. It distinguishes actions completed by us from decisions pending with your team and outcomes controlled by Amazon.
You have one point of contact who connects the daily record to the monthly summary. The report shows what happened, what evidence supports the next action, and where your decision is required.